Answers to the questions everyone asks first.
Don’t see yours? Send it to hello@iredylabs.com — we read every message.
Working with us
4 questions answered.
Every project starts with a free discovery call. We ask enough questions to understand the goal, the constraints and the people involved, then write a short scoping document with options and indicative pricing.
Yes — happily. We can sign yours, or send ours, before any sensitive material is shared.
Yes. Our team has shipped systems for clients in Ghana, Nigeria, the UK and beyond. Hosting, billing currency and timezone are sorted at engagement.
Often that’s the best setup. We slot in as the specialist build team while your in‑house people own day‑to‑day operations and roadmap.
Pricing & contracts
4 questions answered.
Both — depending on the work. Tightly scoped projects (a website, a defined module) are quoted fixed. Open-ended builds use a transparent time‑and‑materials model with weekly reporting.
For fixed‑scope work we typically take 40% to mobilise, then milestone payments against agreed deliverables, with the final tranche on hand‑over.
A short change request — written, costed, signed — is added to the contract. No silent surprises on the invoice.
You do. On final payment, full source rights transfer to your organisation. We retain the right to reuse generic libraries we wrote ourselves.
Build & delivery
4 questions answered.
We pick boring, proven tools — typically PHP, Python, Node.js, MySQL/PostgreSQL on the back; vanilla JS or React on the front. We do not chase frameworks for novelty’s sake.
Yes. Migrations from spreadsheets, Access databases, legacy ERPs and bespoke systems are a regular part of our work. We extract, clean, map and verify before we cut over.
Where it matters — clinics, rural branches — we build with offline‑first sync, lightweight pages and graceful degradation.
Always. Hand‑over includes admin training, written user guides and a recorded walkthrough.
Hosting & support
4 questions answered.
Yes — and we recommend it. Self‑hosting on our infrastructure means we monitor uptime, run backups, patch the OS and keep TLS certificates fresh.
We offer flat‑rate monthly support retainers based on the size of the system and the SLA you need. Out‑of‑hours cover is available.
Critical (system down): within 1 hour, 24/7 for retainer clients. High: same business day. Normal: within one business day.
Yes — as part of our IT Supply service we source servers, networking, point‑of‑sale and end‑user devices, with installation and warranty.
Still have questions?
A 30‑minute call almost always answers more than email ever could. No commitment, no sales pitch — just a working conversation about what you’re trying to do.